IntrotoManagement

As a result of this course those taking part will:

·	Understand managers’ current role and purpose; discuss and agree the characteristics of a good manager; identify the key components of their own managerial responsibilities.

·	Use the framework of the 3 Circles model - Task, Team, Individual - to develop their ability to motivate their staff, build and maintain teamwork and organise work efficiently and effectively.

·	Develop an action plan for applying what they learn on the course.

Day 1

Introduction

·	Objectives; programme; how we will work

What are managers for?

·	Exercise; discussion

What do managers do?

·	3 Circles model; discussion

Managing the task

·	Video: The unorganised manager

·	Key Result Areas; SMART objectives

·	Organising and scheduling tasks

·	Exercises; discussion

We’re a team?

Exercise

·	Constraints and ground rules

·	Small group work; discussion

Motivating individuals

·	Video: Recipe for success

·	Discussion

Day 2

Lead by example

·	Video: Recipe for success: part 1

·	What people want from work

·	Exercises; discussion

Set standards

·	Video: Recipe for success: part 2

·	Big pictures and small details

·	Catch people doing something right

·	Video excerpt: In Search of Excellence

·	Exercises; discussion

Communicate

·	Video: Recipe for success: part 3

·	Methods; formality and informality; individuals and teams; the outside world

·	Small group work; discussion

Delegate

·	Video: Recipe for success: part 4

·	Letting go and holding on

·	How to delegate; planning delegation

·	Video: The unorganised manager

·	Exercises; discussion

Support and develop

·	Video: Recipe for success: part 5

·	How to coach on the job

·	Trigger videos; discussion

Wrap up

·	Action planning